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Effective security is a team effort involving the participation and support of every CloudCard employee or contractor who deals with information and/or information systems. It is the responsibility of every team member to read and understand this policy, and to conduct their activities accordingly.
Purpose
The purpose of this document is to communicate our information security policies and outline the acceptable use and protection of CloudCard’s information and assets. These rules are in place to protect customers, employees, and CloudCard. Inappropriate use exposes CloudCard to risks including virus attacks, compromise of network systems and services, financial and reputational risk, and legal and compliance issues.
The CloudCard “Information Security Policy” is comprised of this policy and all CloudCard policies referenced and/or linked within this document.
Scope
This policy applies to the use of information, electronic and computing devices, and network resources to conduct CloudCard business or interact with internal networks and business systems, whether owned or leased by CloudCard, the employee, or a third party. All employees, contractors, consultants, temporary, and other workers at CloudCard and its subsidiaries are responsible for exercising good judgment regarding appropriate use of information, electronic devices, and network resources in accordance with CloudCard policies and standards, and local laws and regulations.
This policy applies to employees, contractors, consultants, temporaries, and other workers at CloudCard, including all personnel affiliated with third parties. This policy applies to all CloudCard-controlled company and customer data as well as all equipment, systems, networks and software owned or leased by CloudCard.
Security Incident Reporting
All users are required to report known or suspected security events or incidents, including policy violations and observed security weaknesses. Incidents shall be reported immediately or as soon as possible by sending an email to: security@cloudcard.us.
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Anonymous reports may be submitted via an email to security@cloudcard.us.
Mobile Device Policy
All end-user devices (e.g., mobile phones, tablets, laptops, desktops) must comply with this policy. Employees must use extreme caution when opening email attachments received from unknown senders, which may contain malware.
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To ensure mobile devices do not connect a compromised device to the company network, Antivirus policies require the use and enforcement of client-side antivirus software.
Antivirus software must be configured to detect and prevent or quarantine malicious software, perform periodic system scans, and have automatic updates enabled.
Users must not connect to any outside network without a secure, up-to-date software firewall configured on the mobile computer.
Users are prohibited from changing or disabling any organizational security controls such as personal firewalls, antivirus software on systems used to access CloudCard resources.
Use of remote access software and/or services is allowable as long as Transport Layer Security (TLS or SSL) is used to encrypt the communication of the tool. This includes, but is not limited to, RDP, SSH, database connections, and web applications. For websites, ensure the URL contains https and that the lock icon in the browser bar is green.
Unauthorized remote access technologies may not be used or installed on any CloudCard system.
Users shall use a VPN when transmitting confidential information on should avoid use of public Wi-Fi
<We don’t have a VPN, definitely require HTTPS, inspect the lock icon, prefer home or hotspot wifi, consult supervisor if such use will incur a significant cost.>
<Use of remote access software and/or services is allowable as long as Transport Layer Security (TLS or SSL) is used to encrypt the communication of the tool. This includes, but is not limited to, RDP, SSH, database connections, and web applications. For websites, ensure the URL contains https and that the lock icon in the browser bar is green.>
Do (e.g. coffee shop, hotel) for any CloudCard business, and should instead use a personal or CloudCard owned mobile hotspot. In situations where public Wi-Fi use is necessary, the same remote access precautions should be followed.
Users must not access CloudCard resources from a public computer (e.g., from a business center, hotel, etc.). Contact security or your supervisor if you are unable to reach your CloudCard issued laptop and have a business need to do so.
Acceptable Use Policy
CloudCard proprietary and customer information stored on electronic and computing devices, whether owned or leased by CloudCard, the employee or a third party, remains the sole property of CloudCard for the purposes of this policy. Employees and contractors must ensure through legal or technical means that proprietary information is protected in accordance with the Data Management Policy. The use of Google Drive for business file storage is required for all users. All CloudCard documents that are not private should be stored in the appropriate shared folder in Google Drive - this is our primary backup strategy for user laptops. All code should be stored in Bitbucket or GitHub - this is our primary backup strategy for source code.
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Sending unsolicited email messages, including the sending of "junk mail", or other advertising material to individuals who did not specifically request such material (email spam)
Any form of harassment via email, telephone, or texting, whether through language, frequency, or size of messages
Unauthorized use, or forging, of email header information
Solicitation of email for any other email address, other than that of the poster's account, with the intent to harass or to collect replies
Creating or forwarding "chain letters", "Ponzi", or other "pyramid" schemes of any type
Use of unsolicited email originating from within CloudCard networks or other service providers on behalf of, or to advertise, any service hosted by CloudCard or connected via CloudCard’s network
Additional Policies and Procedures Incorporated by Reference
Personnel are responsible for reading and complying with all policies relevant to their roles and responsibilities.
Policy | Purpose |
To limit access to information and information processing systems, networks, and facilities to authorized parties in accordance with business objectives. | |
To identify organizational assets and define appropriate protection responsibilities. | |
To prepare CloudCard in the event of extended service outages caused by factors beyond our control (e.g., natural disasters, man-made events), and to restore services to the widest extent possible in a minimum time frame. | |
To ensure proper and effective use of cryptography to protect the confidentiality, authenticity and/or integrity of information. | |
To ensure that information is classified and protected in accordance with its importance to the organization. | |
Human Resources Resource Security Policy | To ensure that employees and contractors meet security requirements, understand their responsibilities, and are suitable for their roles. |
Policy and procedures for suspected or confirmed information security incidents. | |
Establishes the roles and responsibilities that ensure effective communication of information security policies and standards. | |
To ensure the correct and secure operation of information processing systems and facilities. | |
To prevent unauthorized physical access or damage to the organization’s information and information processing facilities. | |
To define the process for assessing and managing CloudCard’s information security risks in order to achieve the company’s business and information security objectives. | |
To ensure that information security is designed and implemented within the development lifecycle for applications and information systems. | |
To ensure protection of the organization's data and assets that are shared with, accessible to, or managed by suppliers, including external parties or third-party organizations such as service providers, vendors, and customers, and to maintain an agreed level of information security and service delivery in line with supplier agreements. |
Policy Compliance
CloudCard will measure and verify compliance to this policy through various methods, including but not limited to ongoing monitoring, and both internal and external audits.
Exceptions
Requests for an exception to this policy must be submitted to the Director of Security (security@cloudcard.us) for approval.
Violations & Enforcement
Any known violations of this policy should be reported to the Director of Security (security@cloudcard.us) . Violations of this policy can result in immediate withdrawal or suspension of system and network privileges and/or disciplinary action in accordance with company procedures up to and including termination of employment.
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