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Key contacts | CloudCard Support
Luke Rettstatt / Managing Director
Anthony Erskine / Principal Engineer
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Key Locations | Primary Office: 1103 Wise Street, Lynchburg, VA 24504 Online Meeting Room: |
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If the disaster affects the Virginia region:
consult news sources to gather information on impact of disaster
If employee safety could be affected, immediately direct the Customer Support Team to follow the Appendix: Employee Safety Confirmation Process.
Check the CloudCard Internal Status Dashboard (an internal site which will be known to relevant employees which includes information on CloudCard system health and relevant AWS Status feeds)
Determine if CloudCard systems are experiencing downtime
Determine if AWS has published any notices.
Attempt to log into CloudCard
Attempt to log into the AWS console
Observe the state of the database and application environments:
Are the major components (autoscaling functionality, RDS cluster) still operational?
Is autoscaling and failover functioning normally and recovering the services?
Is the service recovery trending towards normal within less than 15 minutes?
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