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Definitions:
- Known Issue: something that is not working as it should.
- Bug: a problem with the software that causes an error
- Degradation: a situation in which the service is performing slowly or in a limited capacity. Generally related to the hardware/architecture.
- Outage: a situation in which the service is completely unavailable
- Feature Request: a new or improved capability within the service that has been proposed or requested
- Change: An alteration to the architecture, servers settings, or software
- Deployment: One or more CloudCard release that will all be deployed to the service together.
- CloudCard Releases: a version of the software that is released to the test environment for testing.
- CloudCard Service Update Board: (aka Update Board)
- Customers: includes all resellers, distributors, and paying users of CloudCard Online Photo Submission.
CloudCard Service Update Board (aka Update Board)
The Update Board, is a Trello board containing know issues, feature requests, and upcoming changes to the service.
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See:
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Release History:
see: Release Notes
Change Process:
- Changes will released first to the test environment. Each release will have a unique version number based on the date/time of release to test.
- All customers may access the test instance using their production credentials.
- Changes will include a due date which will clearly communicate the date the change is expected to enter production.
- Changes will be available on test for at least one business day for review by all interested parties prior to release to production.
- Customers may request more time to review changes if they feel a change may affect their business processes. CloudCard will generally grant all requests within reason.