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Schools in positions 1 and 2 will have weekly status meetings and access to in depth screen-shares and trouble shooting. Special attention is given to these positions in order to increase the speed of implementation.
Kick-off Call
Once we have your Purchase Order we will schedule a kickoff call for all parties involved in the Implementation. This is chance for necessary individuals to get any questions answered before we officially start the process of implementation. By this time you should have the Organization Settings Questionnaire and Pre-Integration Questionnaire filled out. This usually provides a good starting point for questions. If you are position 1 or 2 in the queue we will schedule weekly status meetings or additional screen-shares if needed.
Status meetings
CloudCard will schedule 1-hour, bi-weekly, status meetings that will run throughout the course of the implementation for customers in position 1 and 2 of the queue. This is the customer's opportunity to discuss questions arising from projects that CloudCard is responsible for. Additionally, they will have access to in depth screen-shares and trouble shooting. Special attention is given to these positions in order to increase the speed of implementation. If customers have questions about projects assigned to our VAR’s, please reach out to them separately. Status meetings can/will be canceled if there are no questions or roadblocks.
Movement in the queue
There will be frequent movement in the queue. When an implementation is complete, the completed customer will fall off the queue and the subsequent positions will move up in order. An implementation may be completed at any position, with or without status meetings. Schools in positions 3+ may finish their implementation before ever moving into positions 1 and 2.
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