CloudCard utilizes an implementation queue in order to prioritize communication with customers who have purchased CloudCard’s A+ Plan. We have designed this process in order to loosen the bottleneck created in our Implementation schedule. We can implement multiple customers at the same time as long as a clear understanding of priorities are established.
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Your priority in the queue is denoted by your position in the queue. The highest position takes the highest priority and the lowest position takes the lowest priority. This does not mean we will not communicate with customers lower in the queue. It simply means communication with those higher in the queue will take priority. Schools in positions 1 and 2 will have weekly status meetings and access to in depth screen-shares and trouble shooting.
Kick-off Call
Once we have your Purchase Order we We will schedule a kickoff call for all parties involved in the Implementation. This is chance for necessary individuals to get any questions answered before we officially start the process of implementation. By this time you should have the Organization Settings Questionnaire and Pre-Integration Questionnaire filled out. This usually provides a good starting point for questions. If you are position 1 or 2 in the queue we will schedule weekly status meetings or additional screen-shares if needed.
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CloudCard will schedule 1-hour, bi-weekly, status meetings that will run throughout the course of the implementation for customers in position 1 and 2 of the queue. This is the customer's opportunity to discuss questions arising from Implementation projects that CloudCard is responsible for. Additionally, they will have access to in depth screen-shares and trouble shooting. Special attention is given to these positions in order to increase the speed of implementation. If customers have questions about projects assigned to our VAR’s, please reach out to them separately. Status meetings can/will be canceled if there are no questions or roadblocks.
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We want to smoothly and successfully implement as many customers as possible. Our hope is to provide access and flexibility to the self motivated customer, while at the same time properly managing expectations. In almost every situation, customers can get a head start, or even finish an implementation before getting moved up to positions 1 and 2 in the queue. We want to make sure those types of customers have the chance to complete an implementation with minimal constraints while also maintaining an orderly implementation timeline and schedule.