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If you are not sure about this situation, review the “Is it an incident” checklist.

Thank you for responding to this incident. Coordination is the most important element of good incident response. Please complete the following steps:

1. Dial into the CloudCard Meeting Room

   1. The 1st responding engineer and the communicator get their name on the wheel.

2. Respond to the message in google chat. Let the team know you are dialing into the meeting room and looking into the issue. (first to respond to the alert thread in Google Chat gets an extra name on the weekly prize wheel)

3. Dial into the CloudCard Meeting Room

4. Open the Active Incident Google Docs Folder and open the checklist.

5. Follow the steps in the Active Incident Google Docor report an incident in the “Uptime” Google chat channel.

   1. If responding to a Uptime Alert, let the team know you’re responding

   2. If reporting an incident from a customer, let the team know you just received a customer support ticket that appears to be an incident. Prepare to share the evidence of an incident as you wait for the right people to log into the CloudCard Meeting Room.

6. If no one logs into the CloudCard Meeting Room within 2 minutes, call Ryan, Tony, and Jonathan until you get an answer.

7. Open the Active Incident document within the Incident Response folder, open the checklist, and follow the steps in the checklist.