Incident Response Plan - Quick Reference

If you are not sure about this situation, review the “Is it an incident” checklist.

Thank you for responding to this incident. Coordination is the most important element of good incident response. Please complete the following steps:

1. Dial into the CloudCard Meeting Room

   1. The 1st responding engineer and the communicator get their name on the wheel.

2. Respond to or report an incident in the “Uptime” Google chat channel.

   1. If responding to a Uptime Alert, let the team know you’re responding

   2. If reporting an incident from a customer, let the team know you just received a customer support ticket that appears to be an incident. Prepare to share the evidence of an incident as you wait for the right people to log into the CloudCard Meeting Room.

3. If no one logs into the CloudCard Meeting Room within 2 minutes, call Ryan, Tony, and Jonathan until you get an answer.

4. Open the Active Incident document within the Incident Response folder, open the checklist, and follow the steps in the checklist.