CloudCard utilizes an implementation queue in order to prioritize communication with customers who have purchased CloudCard Online Photo Submission. We have designed this process in order to loosen the bottleneck in our Implementation schedule. We can implement multiple customers at the same time as long as a clear understanding of priorities and expectations are established.
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There are an infinite number of potential positions in the queue, from 1 - infinity. There is always an open position behind the last placed customer. For example:
Red
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Organization
Orange
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Organization
Blue
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Organization
Purple
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Organization
Open
Your position in the queue is secured when you send in a Purchase Order. We will immediately place your school organization in the next available position and notify you of your placement. In this case, position number 5 is the next available spot.
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We will schedule a kickoff call for all parties involved in the Implementation. This is chance for necessary individuals to get any questions answered before we officially start the process of implementation. By this time you should have the Organization Settings Questionnaire and Pre-Integration Questionnaire completed (or as complete as possible). This usually provides a good starting point for questions.
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Once you reach position 1 or 2 in the queue, we will schedule 30 min, bi-weekly, status meetings that will run throughout the remainder of your implementation. This is the your opportunity to discuss questions arising from Implementation projects that we’re responsible for. Additionally, you’ll will have access to in depth screen-shares and troubleshooting sessions. Special attention is given to these positions in order to increase the speed of implementation. If customers have questions about projects assigned to our VAR’s, please reach out to them separately. Status meetings are designed to be helpful and never burdensome; so if you don’t need a meeting because you don’t have any questions or roadblocks, we can always cancel or shorten it.
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