If you are not sure about this situation, review the “Is it an incident” checklist.
Thank you for responding to this incident. Coordination is the most important element of good incident response. Please complete the following steps:
Dial into the CloudCard Meeting Room
the 1st responding engineer and the communicator get their name on the wheel.
Respond to the message in Google chat. Let the team know you are dialing into the meeting room and looking into the issue.
Open the Active Incident document within the Incident Response folder, open the checklist, and follow the steps in the checklist.